Grace Bowden

e-mail

Location

Orlando, Fl.

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Skills and Specialties

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• Web Development

• HTML5 / CSS / Foundation / Bootstrap

• JavaScript/jQuery / JSON / PHP / OOP PHP

• XML / CGI / SSI / Perl

• Apache / IIS / NodeJS

• Technologies

• SSH / FTP / tFTP / Telnet

• VPN / RDP / VNC

• Samba / Windows File Servers

• DHCP / DNS

• Systems

• Linux-Based Servers - Red Hat / CentOS / Ubuntu / Slackware

• Cisco IOS / CCM / CCMx / Unity / SMARTnet

• Windows Servers and Workstations

• Networks

• LANs / WANs / vLANs

• Cisco Routers / Switches / Firewalls

• WireShark / Kismet / TCPdump / NetStumbler / Nmap

• Software

• Zenoss / Nagios / Splunk / SolarWinds

• People Soft

• Service Now / HAD / Heat / SM7 / Remedy

• Putty / Shell Scripting

• ESX / Hyper V / Vbox and VM Solutions

• Active Directory

• Windows HyperV

• VM server / desktop

• ESX Virtualization

Work History and Experience

Click here to download a PDF version of my resume.

• Network Engineer and Independent Contractor - July 2005 - Current

  Maintained and supported various home and small business networks remotely via online networks tools. Provided software consulting and solutions for both home and small businesses. Preformed security audits and monitoring. Services included Home Repair/Maintenance. Setup and secured wireless networking for homes and businesses. 4 Years of Independent contracting for 3rd party companies including the following:

  Click here to view 3rd party contracted work.

  • 6 month project for TekSystems special projects for Darden- July 2014 - Dec 2014

    Project to integrate SCCM images for all restaraunt systems. Built table map systems using Hostess builder for new Red Lobster restaurants. Installed Comark systems on 2012 HyperV server environment for refrigerant control sensors. Troubleshoot and repaired/reimaged POS domain system issues using SCCM server. Worked with the helpdesk to resolve support issues related to system upgrades.

  • 6 month project for Computech City as a Senior IT Specialist - July - Dec 2013

    Provided tier 3 support for numerous Medical complexes throughout the Orlando area. Monitored and maintained all customer supported network infrastructure including: SonicWall appliances, network switches, Windows domain servers, EMR systems, workstations, and networked printers

  • 12 month project for OHM as Ops Support Analyst III for NMCI - Jan - Dec 2012

    Ensured Department of Defense Directive 8570.01-M security standards compliance was met on all networked equipment. Worked extensively with USN, USMC personnel to resolve both Classified and Unclassified military base network, systems and equipment issues. Performed diagnosis and solutions for group policy issues affecting East coast users. Directly handled security IDS/IPS alerts and 802.1x port security violations. Performed scans and removal of viruses, malware, Trojans, key loggers etc on any Navy/Marine affected device.

  • 6 month project for TekSystems as Install Technician for Darden - Sept 2011 - Feb 2012

    Coordinated KDS remote installs with onsite technicians for 360 Longhorn restaurant locations. Reviewed and confirmed system placements to comply with restaurant code requirements. Responsible for troubleshooting and testing all systems for proper functionality and remote connectivity including switch/router configurations and IP assignments. Logged any vendor issues or missing equipment. Received PO’s and invoices for all project related purchases into Oracle DB.

  • 6 month project for Tech USA as Help Desk Coordinator for Adacel - June 2011- Dec 2011

    Lead a team of 10 help desk support personnel. Helped implement new policies and procedures. Assisted FAA and Military with Linux based simulation software issues. Conducted annual telecoms and site visits with customers. Submitted monthly ticket and issue reports. Reviewed ticket entries in ticketing system.

• CTI / Presidio (Orlando) - Network Operation Center Technician - April 2008 - June 2011

  Monitored and maintained large scale networks worldwide to guaranteed network connectivity. Built and configured Linux servers utilizing Vtun or OpenVPN to deploy onto networks for monitoring all network devices. Performed circuit tests on T1 connections / worked with carriers to resolve outages. Provided support for customers with configuration modifications, or configuration of new Cisco equipment for custom networks. Worked one on one with Cisco TAC regarding network equipment. Worked extensively with SNMP protocols and created custom Linux scripts to scan large networks in order to collect Cisco SMARTnet data. Worked directly with Cisco, Service Now, and Zenoss engineers by providing, confirming, and troubleshooting collected SNMP data for custom monitoring. Generated custom reports to provide to customers and advised them on Cisco SMARTnet choices best suited for their network

• Seminole State College (Orlando) - Helpdesk Technician - Oct 2004 - April 2008

  Responsible for providing technical support for Seminole Community College faculty, staff, and students. Maintain network connectivity and access to databases and servers using virtual network connection software such as VNC and Remote Desktop to diagnose network and software failures on office computers. Install and maintain servers for inventory scanners, Nagios network monitor server, Heat trouble ticket system, and assist in the maintenance of numerous Linux servers. Monitor network traffic for viruses and suspicious network activity via server connected to span port running Wireshark packet capturing software. Assisted with the creation of Task Integration Management software for college technical support requests. Rebuild laptops and workstations. Assisted in the tracking, discovery and repossession of stolen laptops

• Seminole State College (Orlando) - Adjunct Professor - June 2006 - April 2008

  Taught weekly computer related courses for the Community Education Department.

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Grace Rubano Bowden